Returns & Exchanges
PlatinumLED Therapy Lights offers a 60-day satisfaction guarantee, allowing you to experience the benefits of red light therapy risk-free. If you are not completely satisfied with your device, you may return it for a refund within the specified trial period.
Initiate Your Request
Contact our dedicated support team via the online portal or email to request a Return Merchandise Authorization (RMA) number within 60 days of delivery.
Prepare Your Package
Securely pack the device in its original professional packaging, ensuring all power cords, mounting hardware, and eye protection are included.
Ship to Service Center
Affix the provided shipping label or your own insured postage and drop the package off at an authorized carrier location for transit to our facility.
Inspection and Refund
Once our technicians verify the unit's condition, we will process your refund to the original payment method, typically within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing